Privacy Policy

Weldwell (NZ) Limited (NZBN 9429033006666)

This Privacy Policy applies to Weldwell (NZ) Limited (trading as "Weldwell (NZ) Limited") ("we", "us", "our") and our affiliates in relation to our operations, and explains how we handle personal information and comply with the requirements of applicable privacy laws including the Privacy Act 1988 (Cth) ("Privacy Laws"). If you have further questions relating to this policy please contact Weldwell using the contact details set out in section 12 below.

This Privacy Policy applies only to the Weldwell website (accessible here) and online services which link to this Privacy Policy, and does not apply to any third-party sites that may be accessible from the Weldwell website.

1. Types of personal information we collect

1.1 We collect personal information from customers (existing and prospective), suppliers, contractors, and other individuals for various business and other purposes further listed in section 3.2 below.  In this section, we will explain the types of personal information which we usually collect as well as how we collect this information.
1.2 The type of personal information we will collect from you will depend on the circumstances in which that information is collected. This information may include but is not limited to:
  1. contact details (eg: your name, address, email address or telephone number);
  2. information required for you to do business with us (eg:, your employer or business details including place of work, position, authority to transact with us, etc.);
  3. financial information (including bank account details, credit card information, or information obtained through credit checks);
  4. information in relation to your use of our website (including IP address, browser type, referring page, cookies, and time of visit);
  5. if you apply for employment with us, details regarding your employment history, educational qualifications and similar information; or
  6. details you provide during registration for any events, competitions or promotions.
1.3. We will not ordinarily collect sensitive information from you (i.e. information about a person's race, health, religious beliefs, etc.). If we are required to collect sensitive information from you, we will only collect this information with your consent, and will only use it for the purpose for which you have provided it.

2. How we collect personal information

2.1 In this section, we explain how we usually collect your personal information. We usually collect personal information through: 
  1. our websites, including the websites of our affiliates (including where you make an inquiry about our products or a request for support); 
  2. social media;
  3. orders for products or services submitted either via our website or in-store;
  4. employment applications;
  5. third party service providers (such as our distributors and service agents);
  6. requests for brochures, to join a mailing list or to be contacted for further information about our products or services;
  7. responses to surveys, competitions or research conducted by us or on our behalf; and
  8. publically available sources (such government agencies or social media platforms).
2.2 If you do not provide us with the information we request, we may not be able to fulfill the applicable purpose of collection, such as to supplying products or services to you. 
2.3 Where practical, we will collect personal information directly from you. From time to time, we may be given information by third party sources including our related entities, business partners, affiliates, and third parties who assist us in any aspect of our business. We may also collect your personal information from other parties where legally required to do so. If we receive information about you from someone else, we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.  
2.4 While we take reasonable steps to ensure that your personal information remains secure, many information security risks do exist exist, and we always recommend that you take appropriate steps to help safeguard your personal information from such risks. 

3. How we use personal information

3.1 We will only use and disclose your personal information in accordance with Privacy Laws and as set out in this Privacy Policy.
3.2 The main purposes for which we use and disclose your personal information are as follows:
  1. to enhance your experience when using Weldwell's website or social media by displaying personalised content and advertising;
  2. to supply products or services to our customers;
  3. to obtain products and services from our suppliers;
  4. to respond to enquiries, requests or other communications from existing or prospective customers seeking information about our products or services;
  5. to process and assess employment applications;
  6. to undertake product recalls;
  7. to undertake research and surveys and to analyse statistical information, including for quality control purposes and to monitor the sale of our products; 
  8. to conduct data processing, data analysis, or market research to better understand our customer's preferences;
  9. to keep customers informed about news of our services, products and activities offered by us or our affiliates including via direct marketing;  
  10. to improve our products and services and to develop new products and services (whether or not we supply these to you); and
  11. to comply with legislative requirements.  
3.3 We may also use or disclose your personal information for a purpose related to any of the purposes listed above, or for any other reason with your consent, or where permitted by law.

4. How your personal information is disclosed

4.1 In carrying out our business, it may be necessary to share information about you with third parties (including our related bodies corporate and organisations that provide services to us). We do not routinely disclose personal information to another organisation unless:
  1. required by law;
  2. we believe it is necessary to provide you with a product or service which you have requested;
  3. it is necessary to protect the rights, property or personal safety of any of our customers, any member of the public or our interests; or
  4. you have provided your consent. 
4.2 We use a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of Weldwell, such as our legal, distribution, financial, accounting, administrative and insurance service providers will sometimes have access to personal information held by us and may use it on behalf of us. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes. 
4.3 We may also disclose personal information outside of the jurisdiction from which it was collected to service providers, related bodies corporate or affiliates (including entities in the United States and Australia). The privacy laws of those countries may not provide the same level of protection as the privacy laws of the country from which the personal information was collected. However, this does not change our commitments to safeguard your privacy and we will comply with all applicable laws relating to the cross-border data disclosure.  

5. Direct marketing

5.1 Like most businesses marketing is important to our business' success. We therefore, from time to time, use or disclose your personal information to send marketing materials to current or prospective customers. We engage in direct marketing only where permitted by applicable laws or with your prior consent.  
5.2 If you are receiving marketing materials from us and do not wish to receive this information any longer, you can opt-out of receiving marketing materials by following the instructions which are included in the promotional communications that you receive (or, in the case of targeted advertising on our website or social media, by managing your preferences in the relevant digital platform such as Google or Facebook). 

6. Accessing and correcting the information we keep about you

6.1 If at any time you want to know exactly what personal information we hold about you or request a correction to this information, you can submit a request for access or correction by contacting us at the contact details listed in section 12 below. We may need to verify your identity at the time of your request. 
6.2 We will respond to your request for access to or correction of your information within 30 days. In some circumstances, we may not be able to provide access to your personal information (for example, where it would unreasonably affect someone else's privacy or health and safety as set out under the Privacy Laws).

7. Complaints

7.1 If you have a privacy complaint against us (including, for example, if you think that we have failed to comply with the Privacy Laws), you may use the contact details listed in section 12 below to notify us of your complaint. 
7.2 We will investigate any complaint you make to us and will use reasonable endeavours to respond to you in writing within 30 days of receiving a complaint. If we fail to respond to your complaint within 30 days or if you are dissatisfied with the response that you receive from us, you may contact the Office of the New Zealand Privacy Commissioner (www.privacy.org.nz/) and submit a formal complaint to the regulator. 

8. Storage and security of your personal information

8.1 We will take reasonable steps to keep secure any personal information which we hold about you, and to keep this information accurate, up to date and complete. We have security measures in place to ensure personal information is reasonably protected from misuse, interference, loss, and unauthorised access, modification and disclosure. 

9. Retention of information

9.1 When we no longer need to use your information, we will take steps to properly de-identify or destroy it.

10. Contacting Us

10.1 If you have any concerns or complaints about how we handle your personal information, or if you have any questions about this policy, please contact us at 0800 9353 9355 or email ndcsales@weldwell.co.nz 

11. Future changes

11.1 We reserve the right to change this Privacy Policy at any time and notify you by posting an updated version of the policy on our website. If at any point we decide to use personal information in a manner materially different from that stated at the time it was collected we will notify users by email or via a prominent notice on our website.

Privacy Policy

Weldwell (NZ) Limited (NZBN 9429033006666)

This Privacy Policy applies to Weldwell (NZ) Limited (trading as "Weldwell (NZ) Limited") ("we", "us", "our") and our affiliates in relation to our operations, and explains how we handle personal information and comply with the requirements of applicable privacy laws including the Privacy Act 1988 (Cth) ("Privacy Laws"). If you have further questions relating to this policy please contact Weldwell using the contact details set out in section 12 below.

This Privacy Policy applies only to the Weldwell website (accessible here) and online services which link to this Privacy Policy, and does not apply to any third-party sites that may be accessible from the Weldwell website.

1. Types of personal information we collect

1.1 We collect personal information from customers (existing and prospective), suppliers, contractors, and other individuals for various business and other purposes further listed in section 3.2 below.  In this section, we will explain the types of personal information which we usually collect as well as how we collect this information.
1.2 The type of personal information we will collect from you will depend on the circumstances in which that information is collected. This information may include but is not limited to:
  1. contact details (eg: your name, address, email address or telephone number);
  2. information required for you to do business with us (eg:, your employer or business details including place of work, position, authority to transact with us, etc.);
  3. financial information (including bank account details, credit card information, or information obtained through credit checks);
  4. information in relation to your use of our website (including IP address, browser type, referring page, cookies, and time of visit);
  5. if you apply for employment with us, details regarding your employment history, educational qualifications and similar information; or
  6. details you provide during registration for any events, competitions or promotions.
1.3. We will not ordinarily collect sensitive information from you (i.e. information about a person's race, health, religious beliefs, etc.). If we are required to collect sensitive information from you, we will only collect this information with your consent, and will only use it for the purpose for which you have provided it.

2. How we collect personal information

2.1 In this section, we explain how we usually collect your personal information. We usually collect personal information through: 
  1. our websites, including the websites of our affiliates (including where you make an inquiry about our products or a request for support); 
  2. social media;
  3. orders for products or services submitted either via our website or in-store;
  4. employment applications;
  5. third party service providers (such as our distributors and service agents);
  6. requests for brochures, to join a mailing list or to be contacted for further information about our products or services;
  7. responses to surveys, competitions or research conducted by us or on our behalf; and
  8. publically available sources (such government agencies or social media platforms).
2.2 If you do not provide us with the information we request, we may not be able to fulfill the applicable purpose of collection, such as to supplying products or services to you. 
2.3 Where practical, we will collect personal information directly from you. From time to time, we may be given information by third party sources including our related entities, business partners, affiliates, and third parties who assist us in any aspect of our business. We may also collect your personal information from other parties where legally required to do so. If we receive information about you from someone else, we will take reasonable steps to ensure you are aware that we have collected personal information about you and the circumstances of the collection.  
2.4 While we take reasonable steps to ensure that your personal information remains secure, many information security risks do exist exist, and we always recommend that you take appropriate steps to help safeguard your personal information from such risks. 

3. How we use personal information

3.1 We will only use and disclose your personal information in accordance with Privacy Laws and as set out in this Privacy Policy.
3.2 The main purposes for which we use and disclose your personal information are as follows:
  1. to enhance your experience when using Weldwell's website or social media by displaying personalised content and advertising;
  2. to supply products or services to our customers;
  3. to obtain products and services from our suppliers;
  4. to respond to enquiries, requests or other communications from existing or prospective customers seeking information about our products or services;
  5. to process and assess employment applications;
  6. to undertake product recalls;
  7. to undertake research and surveys and to analyse statistical information, including for quality control purposes and to monitor the sale of our products; 
  8. to conduct data processing, data analysis, or market research to better understand our customer's preferences;
  9. to keep customers informed about news of our services, products and activities offered by us or our affiliates including via direct marketing;  
  10. to improve our products and services and to develop new products and services (whether or not we supply these to you); and
  11. to comply with legislative requirements.  
3.3 We may also use or disclose your personal information for a purpose related to any of the purposes listed above, or for any other reason with your consent, or where permitted by law.

4. How your personal information is disclosed

4.1 In carrying out our business, it may be necessary to share information about you with third parties (including our related bodies corporate and organisations that provide services to us). We do not routinely disclose personal information to another organisation unless:
  1. required by law;
  2. we believe it is necessary to provide you with a product or service which you have requested;
  3. it is necessary to protect the rights, property or personal safety of any of our customers, any member of the public or our interests; or
  4. you have provided your consent. 
4.2 We use a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of Weldwell, such as our legal, distribution, financial, accounting, administrative and insurance service providers will sometimes have access to personal information held by us and may use it on behalf of us. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes. 
4.3 We may also disclose personal information outside of the jurisdiction from which it was collected to service providers, related bodies corporate or affiliates (including entities in the United States and Australia). The privacy laws of those countries may not provide the same level of protection as the privacy laws of the country from which the personal information was collected. However, this does not change our commitments to safeguard your privacy and we will comply with all applicable laws relating to the cross-border data disclosure.  

5. Direct marketing

5.1 Like most businesses marketing is important to our business' success. We therefore, from time to time, use or disclose your personal information to send marketing materials to current or prospective customers. We engage in direct marketing only where permitted by applicable laws or with your prior consent.  
5.2 If you are receiving marketing materials from us and do not wish to receive this information any longer, you can opt-out of receiving marketing materials by following the instructions which are included in the promotional communications that you receive (or, in the case of targeted advertising on our website or social media, by managing your preferences in the relevant digital platform such as Google or Facebook). 

6. Accessing and correcting the information we keep about you

6.1 If at any time you want to know exactly what personal information we hold about you or request a correction to this information, you can submit a request for access or correction by contacting us at the contact details listed in section 12 below. We may need to verify your identity at the time of your request. 
6.2 We will respond to your request for access to or correction of your information within 30 days. In some circumstances, we may not be able to provide access to your personal information (for example, where it would unreasonably affect someone else's privacy or health and safety as set out under the Privacy Laws).

7. Complaints

7.1 If you have a privacy complaint against us (including, for example, if you think that we have failed to comply with the Privacy Laws), you may use the contact details listed in section 12 below to notify us of your complaint. 
7.2 We will investigate any complaint you make to us and will use reasonable endeavours to respond to you in writing within 30 days of receiving a complaint. If we fail to respond to your complaint within 30 days or if you are dissatisfied with the response that you receive from us, you may contact the Office of the New Zealand Privacy Commissioner (www.privacy.org.nz/) and submit a formal complaint to the regulator. 

8. Storage and security of your personal information

8.1 We will take reasonable steps to keep secure any personal information which we hold about you, and to keep this information accurate, up to date and complete. We have security measures in place to ensure personal information is reasonably protected from misuse, interference, loss, and unauthorised access, modification and disclosure. 

9. Retention of information

9.1 When we no longer need to use your information, we will take steps to properly de-identify or destroy it.

10. Contacting Us

10.1 If you have any concerns or complaints about how we handle your personal information, or if you have any questions about this policy, please contact us at 0800 9353 9355 or email ndcsales@weldwell.co.nz 

11. Future changes

11.1 We reserve the right to change this Privacy Policy at any time and notify you by posting an updated version of the policy on our website. If at any point we decide to use personal information in a manner materially different from that stated at the time it was collected we will notify users by email or via a prominent notice on our website.